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Q: I need service on my machine, who do I call?
A: Contact your local Jingling distributor's service department.
Q: How can I receive training by the factory for repairing my own soft ice cream machine?
A: Contact your local distributor's service manager for information on becoming an authorized service agent. Once you are authorized to participate, your local Jingling distributor will help you register for factory training.
Q: How long will it take to receive service on my Jingling soft ice cream machine?
A: Most calls, requiring a service visit, result in a distributor’s technician arrival within 48 hours. The distributor technicians are factory trained and certified with service vehicles stocked with Jingling Genuine Parts.
Q: Is there training for my new Jingling soft ice cream machine?
A: A Jingling authorized service technician, who is factory trained, will conduct training once your soft ice cream machine is installed. You will be thoroughly instructed on the proper care, maintenance and operational procedures.
Q: What products can I run in my Jingling soft ice cream machine?
A: This depends on your Jingling model. More model specific information can be found on a specification sheet or contact your local Jingling distributor for more information.
Q: Can I make my own soft serve mix?
A: While some remote areas in the world may choose to make their own soft serve mix, problems with separation and product breakdown usually cause problems. Dairies and mix companies have the expertise to make soft serve mixes with the proper balance of sweeteners, emulsifiers and stabilizers to produce quality soft serve and shake. Powdered mixes are also available, which can be reconstituted with water.